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CONTACT US

Hey y'all! I'm Brittany, the owner of Deer Creek Mercantile. We carry a variety of different + unique products. Everything from clothing, home goods, to general merchandise. We are located in Deer Creek, Oklahoma USA. 

I am so glad that you are here!

Frequently asked questions:

How often do you ship? We ship all orders out within 1-3 business days and sometimes the same day! Unless the item is marked a pre-order or that it will ship on a certain date.

Where are you located? We are located in Deer Creek, Oklahoma. Near the Kansas/Oklahoma state line.  We do have a retail store but right now we are only open on select dates.

When is your store open? We are not open daily however we do ship our online orders daily. For store hours and dates, please check our Facebook events tab or you can contact us by phone or text at 580-262-9321.

I purchased but I did not get tracking information? Please call or text us. 580-262-9321 or email.. returns@deercreekmerc.com Please note* E-mails take longer for us to read so allow 3-5 days for a response. 

Can I cancel my order? We do not accept cancellations. We work hard to ship your order as quickly as possible. You may return your item back to us within the 30 days. Fill out the return card with your order information.

Need to return an item? See info below on how to return.

Are you restoring the original Deer Creek Mercantile building? Yes, we sure are! We are hoping to be back in the original store by Christmas 2021.

What is your current location? Our current address is 1166 Main Street, Deer Creek, OK 74636.

FAQ & Contact:

Deer Creek Mercantile is NOT responsible for:
USPS, UPS, or FEDEX shipping delays.
Lost, damaged, or marked delivered items.
To file a claim with the carrier, please click the following links:
USPS Claims Support

OPEN ONLY ON SELECT DAYS.

Please see our Facebook page for store dates open.

 1166 Main Street, Deer Creek, OK 74636

Please let us know if you have any questions.

Contact us by telephone at 1-580-262-9321 

For questions about items, returns, or shipment info, please e-mail->

support@deercreekmerc.com

RETURNS: Returns can be done within 30 days of when you received the items. Items must be unworn with all original tags still attached. You must provide the shipping label. Once we get the items back in the mail, we will issue a refund to the card which you purchased with.  

DID YOU ORDER THE WRONG SIZE?  If you ordered the wrong size, or it is too big or too small, please notify us WITHIN 30 DAYS of when you received the item. You can send it back to us but you must provide the shipping label. We DO NOT reimburse for shipping label.  We will refund the amount for the item but not for the shipping. 

SALE ITEMS ARE FINAL SALE. WE DO NOT REFUND SALE ITEMS!

DAMAGED/BROKEN ITEMS: You have THREE days to report an issue/damage/tear with your item. Please report any damages to us. If an item arrives broken or damaged, we want to know.  We will make that right as soon as possible. 

You can send your return items to: Please include your invoice, tags MUST be attached, & a note with a reason of why you returned.

 Deer Creek Mercantile

1166 Main Street

Deer Creek, OK 74636